Module · Services for residents and businesses
Social services
Social benefits, social assessments, case management.
The module digitises social assistance and social protection work: social benefits, social assessments, case management, the community kitchen, personal and foster carers, files transmitted to the county child protection authority, and the record of beneficiaries. It covers both applications started online by residents and those taken at the counter.
The social case file, with every document, decision and deadline on one screen.
What changes in the department's work
Social case files, with the dozens of documents they require, are built once and completed automatically from data already held — and deadlines are no longer lost sight of.
What you can do
The benefits and the working tools of the social services department, covered in full.
Minimum inclusion income
With the housing situation, the type of energy, the supplier and net income.
Heating allowance
Automatic identification of entitlements and of disability certificates.
Child and family allowances
Identification of family members and automatic calculation of income.
Disability allowance
For adults and children, drawing on the certificate previously issued in the platform.
Child-raising benefits
Leave, allowance, return-to-work incentive and educational incentive.
Social assessments
Assigning an owner, carrying out the home visit and producing the assessment report.
Community kitchen
Checking the eligibility criteria, internal reports and decision.
Case management
Flagging a social case, work tasks and an intervention plan.
See all features
- Emergency assistance, with the reason for the request and the type of assistance
- Disability assessment for adults and children, with evaluation reports
- A record of personal and foster carers, with contract periods and documents
- Defining, per application type, which documents are mandatory, optional, conditional and generated automatically
- The register of minimum-inclusion-income beneficiaries
- The inbound-outbound register of the social services department
- The register of case management files, with owner, priority, status and intervention plan
- Reports on benefits granted, active beneficiaries, outstanding applications and missed deadlines
How it works
The social case file becomes a digital case that is tracked: from the application and eligibility check through assessment, decision, benefits and monitoring.
ApplicationFrom the resident or at the counter
Family and income dataCollected and verified
Assessment and evaluationOwner and report
Decision and benefitEligibility and approval
Intervention planTasks and deadlines
MonitoringBeneficiary and history
What you get as standard
The module is not just an interface. It arrives configured in its standard version, ready to use from day one.
- forms
- workflows
- registers
- reference data
- document templates
- business rules
- validations
- notifications
- reports
- dashboards
- access rights
- audit
Native integrations
Social services works with population records and with the consolidated view of the resident.
Part of the same platform
Social services is not a separate application. It uses the same resident base, the same records registry, the same documents and the same signing, notification and audit mechanisms as every other module.
How to get started
You don't have to digitise the whole institution at once.
START ONE
You start directly with this module: Social services, the internal portal, the resident portal and the tools it needs to run.
START PRO + SOCIAL SERVICES
If you already have the digital foundation — records registry, documents, workflows — the module is activated on top of it, with no migration.
Want to see how Social services would work in your administration
We'll walk you through the complete workflow on a real case, from the application submitted to the decision communicated to the beneficiary.