The digital platform for modern public administration
One platform for the entire city hall
Bring citizen services, internal processes and the work of every department into a single system — from the first request to the final document.
For a modern community
Smart Public Administration Platform
Manage and administer complex processes in a few clicks!
Unified Citizen Access
Instant citizen access to digital services
Internal portal
Management of internal activities and requests within the ATU
City portal
Public information and local decisions, ensuring transparency for the community
Smart city
Smart Lighting, Surveillance, Environmental Sensors and more in one platform
Why Vision Smart Digital City
Vision Smart Digital City is built for how a city hall actually works, not just for moving paper forms online. Citizens, documents, registers, workflows, approvals and reporting live in one system, so information moves correctly between departments.
One platform
Every module shares the same data, the same registry and the same documents. No separate applications, no parallel records.
Workflows and documents
A complete electronic file: generation, versioning, electronic signature and archiving, with the full history of every change.
Automation that saves time
Automatic numbering, deadline calculation, prefilled data, validations, document generation and handover to the next person in the flow.
Configurable
Forms, workflows, roles, registers and deadlines are configured around your own procedures, with no new development.
Full traceability
Who registered it, who it was assigned to, what changed and when the reply went out — no reconstructing from e-mails.
Enterprise architecture
Permissions down to field and action level, an audit trail for every operation, GDPR and eIDAS compliance.
True omnichannel
Online, mobile, info-kiosk, e-mail or front desk — the same request enters the same registry and the same internal workflow.
Real-time management
Dashboards fed by current activity: open requests, missed deadlines, department workload.
Grows without re-implementation
Start with one module or the base package and add components later, on the same platform, with no migration.
We don't digitise forms.
We build the digital model of public administration.
In Vision Smart Digital City, citizens, companies, properties, documents, requests, permits, contracts and every other administrative object exist as entities in their own right, interconnected across the whole platform.
Persistent entities
Data exists independently of accounts, forms or channels. A citizen can be registered at the front desk before having an account. If they create an account later, their history is already there. If they close the account, the administrative data stays.
- Front desk
- Citizen entity
- Account created later
- History preserved
Different modules. The same data universe.
Administrative entities exist across the whole platform and can be used by every module.
The same entity, several ways of appearing
A record can be entered directly, imported from other systems or generated by a workflow. Whatever its origin, it becomes part of the same administrative data model.
PERMIT
Modules for the entire administration
Vision Smart Digital City is a modular platform: the institution starts with the digital foundation and adds specialist modules at its own pace, without separate software islands. Every module uses the same identity, registry, document and workflow mechanisms.
The citizen portal and the internal portal, with registry, workflows and documents.
The modules that digitalise the relationship with citizens and businesses.
Council, HR, procurement, budget, contracts, finance, projects, legal and control.
The premium extension of the platform: artificial intelligence inside workflows and connected sensors across the city.
Smart Digital City
Citizen
It offers a complex set of functionalities for the citizen's digital access to the services offered by the city hall, to information about the city, as well as for accessing smart tools within the locality.
Presentation
See how Smart Digital City brings innovation closer to communities
Start as simply as you need to
START ONE
Digitise the essentials.
- 1–2 modules of your choice
- Up to 10 users
- Fast implementation
- Standard support
START PRO
Extend and optimise.
- Up to 10 modules
- Unlimited users
- Advanced workflows and forms
- Reports and dashboards
- Priority support
SMART DIGITAL CITY
The complete solution for cities.
- All modules
- Automation at scale
- Integrations and API
- Dedicated 24/7 SLA
- Dedicated account manager
ADD-ON PACKAGE
SMART+
Intelligent capabilities, on top of the core platform.
- Vision AI
- Smart City IoT
- Intelligent automation
- Advanced analytics and assistance
- Added on top of your chosen package
BENEFITS
Why users choose Smart Digital City
City halls are already using our solution
You can easily submit a request from anywhere
Smart solutions for a more comfortable life
It ensures fast and efficient digital access to public services, through an automated request management flow and a dedicated citizen portal.
Who we work with
City Halls that have adopted digital innovation
Features
Smart Digital City portals and functionalities
Access to any service: online, mobile or at the info kiosk
Smart Digital City offers an extensive portfolio of administrative services, designed to meet the diverse needs of users. From general to specialized requests, the platform offers a complete, centralized and easy-to-use solution.
Accessibility for all users
Smart Digital City allows applications to be submitted without the need to create an account, providing quick access to essential services. Users who opt to create an account benefit from extended functionalities, such as access to additional services and monitoring of request history, for an efficient and personalized management of administrative interactions.
Login or register with ROeID
The platform allows both quick registration and login with an existing ROeID account, giving users immediate and secure access to functionalities.
Automatic identity verification
The authentication process includes identity verification by comparing video with ID data, ensuring user compliance and security.
Fast and simplified interactions
With Smart Digital City, any user can submit classic requests such as petitions, notifications and others in just a few clicks. The platform is designed to reduce processing time and eliminate bureaucratic barriers, facilitating a modern and efficient experience.
Clear information about the service
Each page dedicated to services in Smart Digital City provides a detailed description, ensuring users have a complete understanding of the purpose and available functionalities.
Estimated time for resolution
Transparency is key. We display the estimated resolution time for each service so users know what to expect and can plan their interactions effectively.
Necessary documents, all in one place
The platform centralizes the list of documents required for each type of application, thus reducing confusion and preparing users for a fast and error-free process.
Type of person: natural or legal person
To simplify the process of accessing services, we clearly specify whether the request is intended for individuals, legal entities, or both categories, adapting the platform to the needs of all users.
Fast and efficient digital process
Submitting applications through Smart Digital City is simple and intuitive. Users complete and submit applications online in just a few minutes, saving valuable time compared to traditional methods.
Elimination of physical documentation
Say goodbye to the file with a rail! The fully digitalized process replaces physical documents, reducing bureaucracy and eliminating the need for printing. Less paper used means a direct contribution to protecting the environment.
Accessibility from anywhere, anytime
There is no longer any need to visit the city hall office. The platform allows applications to be submitted anytime, from anywhere, using just an internet-connected device, offering complete flexibility.
Traceability and organization
Users can track the status of their requests directly on the platform, without additional trips or phone calls for verification. All information is organized and available just a click away.
Reducing costs and resources
By opting for digital solutions, users save money and resources, avoiding travel and traditional consumables. City halls reduce operational costs and contribute to more efficient management.
View and track submitted applications
Within "My Profile", citizens can quickly check the status of their submitted applications, including pending applications or those requiring further clarification. Thus, each request is managed transparently and efficiently, without the need to contact the institutions.
Full access to documents
Users have access to all documents associated with requests, including those uploaded by them and those generated as a result of requests. These are stored in a secure, easily accessible location for efficient documentation management.
Company management (for legal entities)
For users who manage companies, "My Profile" allows viewing all relevant details, including company locations, information about CAEN codes, addresses and other important data. Users can also track taxes due and make payments directly from the platform.
Personalized Dashboard – "My Profile"
"My Profile" includes a detailed dashboard, where users can view essential information, such as the number of applications submitted, their status, applications requiring clarification and documents about to expire. We also provide statistics on time savings achieved by avoiding queues and the number of trees saved by eliminating paper use.
Interactive visual tools for citizens
The platform integrates advanced IoT and AI-based solutions, providing citizens with access to relevant data and information through interactive graphs, charts and maps available on the web portal, mobile application and Infokiosk. Dashboards dedicated to environmental monitoring allow the real-time display of parameters such as temperature, humidity, air quality, noise level or water quality. Citizens can consult air quality indices, information on the degree of pollution or alerts regarding the exceeding of critical thresholds. In addition, predictive analytics and advanced simulations facilitate the assessment of the impact of events on the environment, contributing to better planning.
The interactive map, fully integrated into the platform, provides a visual representation of relevant locations and objects, from public institutions to IoT sensors. Citizens can access details about the status of objects, contextual information or risk areas. The map includes functionalities such as monitoring environmental sensors, highlighting areas affected by pollution or guiding to selected objectives. Integration with smart systems, such as street lighting adapted for people with disabilities, completes this experience.
For personalization, authenticated users can receive notifications and alerts about objects or areas of interest by subscribing to relevant feeds. All functionalities are optimized for the devices used, providing an intuitive and efficient experience. This visual connectivity transforms the citizen's interaction with public data and services into a simple and modern experience.
Modern digital registry
The registry within the platform is completely digitalized, respecting the legislation in force and adapting to institutional requirements. The document circuit is optimized through digital tools that facilitate traceability, reduce processing time and ensure fast and secure access to information. This modern system transforms document management into a simple and efficient process, eliminating bureaucratic barriers.
At the same time, the registry offers advanced functionalities for document classification and archiving, ensuring compliance with legal regulations and increased accessibility. Each document is automatically registered in the system, allowing for quick retrieval and reducing the risks of loss or erroneous processing.
Custom service configuration
The platform offers a high level of flexibility in service management, thus responding to the diverse needs of institutions. The over 60 predefined services can be fully customized, including essential elements such as category, beneficiaries, resolution deadlines and applicable legislation. The visual configuration process allows for quick changes, without requiring advanced technical knowledge, giving each institution the opportunity to adapt the services to its own requirements.
Furthermore, the visual configuration is supported by an intuitive system that allows for the adjustment of access rules or flows for each service. This approach not only improves the implementation process, but also ensures scalability, preparing institutions to expand or adjust their service portfolio according to new needs.
Collaborative workflows
The internal portal is designed to optimize and modernize workflows, both external, associated with requests from citizens and other entities, and internal, essential for the organization of the institution. These flows not only reduce the costs and time required to complete administrative processes, but also improve relations between the administration and citizens through transparency and accessibility. The flexible system allows the adaptation of rules according to the requirements of each institution, including by configuring mandatory documents, ensuring an efficient and personalized implementation. Collaboration between departments is facilitated, thus increasing the level of training and efficiency of employees.
In addition, flows are continuously monitored and optimized, allowing for the identification of improvement points in real time. This contributes to increasing the quality of public services, strengthening administrative capacity, and creating a collaborative and productive working environment.
Simplified and efficient human resources
The human resources module offers a modern and intuitive tool for managing information about employees of public institutions. The platform centralizes essential data, such as personal, contractual information and daily activity, providing complete control over personnel records.
Employees can quickly record attendance through the integrated timekeeping system, while human resources managers can access personalized reports, track performance, and manage internal processes in an efficient and organized manner.
This module helps reduce manual work, improve data accuracy, and support more efficient coordination within the institution.
Transparency and integrated digital information
The City Portal facilitates citizens' access to essential information about the administration and the community. Mandatory content, such as local council decisions, budgets, or declarations of assets and interests, is presented in a standardized and easily accessible way. By automating the publishing process, relevant information is taken directly from the administration's internal systems, ensuring the timeliness and accuracy of the data.
Intuitive navigation and management
The portal is designed to provide a unified and accessible user experience. Any information can be found in a maximum of three clicks, thanks to an intuitive and well-organized structure. Dedicated administration interfaces allow updating and rearranging the main content according to the community's priorities or the evolution of certain topics. This flexibility ensures a dynamic platform, which responds to the varied needs of citizens and the administration.
Generating and accessing relevant content
The City Portal integrates digital content generated both manually, through articles, photos and presentations, and automatically, by connecting to various systems, including IoT solutions. The modern design and coherent structure provide a uniform experience for users, strengthening the connection between the administration and the community and promoting efficient and transparent communication.
Remote management of public lighting
Centralized monitoring and control
The solution allows for single-point adjustment of light intensity and programming of operating hours for each lamp or group of lamps. Real-time monitoring detects anomalies such as defective bulbs or excessive energy consumption, allowing for quick and efficient interventions.
Intelligent energy optimization
By using motion and ambient light sensors, energy consumption is significantly reduced. Efficient programming and adaptive lighting contribute to sustainable energy management.
Reporting and analysis tools
The platform generates detailed reports on energy consumption and network status, facilitating maintenance planning and identifying areas with potential for optimization.
Environmental monitoring
Real-time display and monitoring
Parameters such as temperature, humidity, air quality (PM2.5, PM10, CO2, SO2), noise level and water quality are collected and displayed in real time through graphs, charts and interactive maps.
Proactive notifications and alerts
The system sends automatic notifications via email, SMS or app when critical thresholds, such as high pollutant concentrations, are exceeded. These alerts help prevent critical situations and quickly inform the community.
Advanced analytics and predictions
Machine learning algorithms are used to forecast environmental parameters, providing impact simulations and predictive analytics. Quality indices, such as AQI, provide a clear picture of the state of the environment, supporting strategic planning.
Infokiosk
Scanning and submitting applications
Citizens can scan their ID card and A4 documents directly at the infokiosk, launching requests within the IT system. This process simplifies access to city hall services and eliminates bureaucratic barriers.
Tracking requests and clarifications
Users can check the status of submitted applications, respond to requests for clarification and track the progress of documents, benefiting from transparent interaction with the administration.
Document pickup and notifications
The infokiosk allows citizens to pick up final documents without any additional travel. Automatic notifications contribute to prompt information, ensuring an efficient and user-oriented experience.