Module · Services for residents and businesses
Public information and petitions
Freedom-of-information requests, petitions and duplicate documents.
The module digitises the handling of freedom-of-information requests, of petitions, reports and complaints, and of requests for duplicates and copies of documents from the archive, with statutory deadlines respected throughout.
Resolving a petition: the statutory deadline tracked automatically, documents and the approval workflow.
What changes in dealings with applicants
Statutory deadlines are tracked by the system, not by a member of staff's memory — and the annual freedom-of-information report is generated from real data rather than reconstructed by hand.
What you can do
Receiving, allocating, resolving and reporting on freedom-of-information requests and petitions.
Freedom-of-information requests
The response classified by statutory deadline: 5 days, 10–20 days, or outside the scope of the law.
Petitions
Petitions, reports and complaints, with the statutory 30-day deadline tracked automatically.
Geographic location
The subject of a report can be marked on the interactive map, by the applicant or by staff.
Duplicates from the archive
Requests for duplicates or copies of documents, generated and sent by e-mail.
Task allocation
Internal allocation with a deadline and tracking of each task's status.
Deadline warning
An automatic alert as the statutory deadline for a response approaches.
Referral
To another competent authority, with automatic notification to the address held in reference data.
Documents in three categories
For the institution, for the resident and internal, clearly separated.
See all features
- Requesting clarifications or additional documents directly from the workflow
- Changing the status from the detail screen, with validation of the transition conditions
- Opening the complete file directly from the freedom-of-information register
- A consolidated view of every information request, whatever its type or origin
- The special register of freedom-of-information requests
- The register of reports, complaints and petitions
- Publication of the statutory statistical reports on the public-facing portal
- Excel and PDF export for every list and register
How it works
Every request has a deadline and an audit trail, from submission through to reporting.
SubmissionOnline, at the counter or through the records registry
RegistrationA number and the statutory deadline calculated
AllocationThe responsible department, with tasks
AnalysisClarifications or referral, where needed
ResponseThe final document, signed and communicated
ReportingDeadlines, statistics and the annual freedom-of-information report
What you get as standard
The module is not just an interface. It arrives configured in its standard version, ready to use from day one.
- forms
- workflows
- registers
- reference data
- document templates
- business rules
- validations
- notifications
- reports
- dashboards
- access rights
- audit
Native integrations
The module relies on the records registry, on notifications and on the interactive map.
Part of the same platform
Public information and petitions is not a separate application. It uses the same records registry, the same documents and the same signing, notification and audit mechanisms as every other module.
How to get started
You don't have to digitise the whole institution at once.
START ONE
You start directly with this module: Public information and petitions, the internal portal and the tools it needs to run.
START PRO + PUBLIC INFORMATION AND PETITIONS
If you already have the digital foundation — records registry, documents, workflows — the module is activated on top of it, with no migration.
Want to see how Public information and petitions would work in your administration
We'll walk you through the complete workflow on a real case, from the petition submitted online to the signed response and the statistical report.