Module · Platform foundation

Online appointments

Counter appointments, time slots and queue tickets.

The appointments component organises physical interactions with the institution: the resident books a counter time slot online — from the portal, from a phone or from the kiosk — and the institution configures its counters, opening hours and the services they handle. For walk-ins, the kiosk issues queue tickets with an estimated waiting time.

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Online appointment at the one-stop counter of the administration

An online appointment at the one-stop counter: service, date and reserved time slot.

What changes at the counter

The queue at the counter disappears: the resident arrives at the booked time, the officer sees the day planned out, and slots cannot overlap.

Double booking is impossibleThe reserved slot is blocked automatically
The confirmation goes out by itselfBy e-mail or SMS, according to preference
Walk-ins get a queue ticketWith an estimated waiting time

What you can do

Organising physical interactions with the institution, by counter, service and time slot.

Online booking

With the slot blocked automatically — the same slot cannot be taken by two applicants.

Automatic confirmation

By e-mail or SMS, according to the resident's preference.

Queue ticket at the kiosk

Number, service, date and estimated waiting time, printed on the spot.

Configuring the counters

With appointments or with queue tickets, weekly opening hours and the services handled.

15-minute slots

With validations: no overlaps, no duplicate counters, no invalid slots.

Rescheduling and completion

Directly from the internal interface, with the notice regenerated.

Daily planning

The activity chart by counter, for each day.

Appointment reports

Registered, completed, rejected, expired and cancelled, with export to Excel.

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  • Available on the web, on the mobile portal and at the kiosk in the building
  • Blocking of non-working days and temporary deactivation of counters
  • Automatic reminders before the appointment date
  • Appointments used in the workflows of the specialist modules

How it works

From choosing the service to arriving at the counter, at the booked time.

1

ServiceThe resident chooses the service they need

2

CounterThe office and the counter that handle it

3

SlotDate and time, blocked on booking

4

ConfirmationA notification by e-mail or SMS

5

ArrivalAt the booked time, with the file ready

6

CompletionOr rescheduling, from the internal interface

What you get as standard

The module is not just an interface. It comes configured in its standard version, ready to use from day one.

  • forms
  • workflows
  • registers
  • reference data
  • document templates
  • business rules
  • validations
  • notifications
  • reports
  • dashboards
  • access rights
  • audit

Native integrations

Appointments are used by the modules that involve coming to a counter.

The external portal, the mobile portal and the kiosk
The Population records, Civil registry and Public hearings modules, which use appointments in their own workflows
The notifications component, for confirmations and reminders
The org chart, for allocating counters to departments

Part of the same platform

Online appointments is not a separate booking application: it is a component of the platform, used directly in the workflows of the modules that involve coming to a counter.

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How you can start

You do not have to digitise the whole institution at once.

START ONE

Online appointments is part of the base package, together with the citizen portal.

START PRO + ONLINE APPOINTMENTS

The specialist modules added later use appointments in their own workflows.

Want to see how Online appointments would work in your administration?

Request a demo

We show you how the counters are configured and what a planned day looks like, with no overlaps.