Module · Platform foundation

Citizen portal

The single digital entry point to the administration's services.

The external portal is the channel through which residents, companies and their representatives submit applications, follow the status of their files, pay charges and receive the documents issued, without coming to the counter. The same functionality is available on the web, on the mobile portal and on the self-service kiosk in the institution's building, with a consistent experience and automatic reuse of the data already held in the platform.

Request a demoSee how it works
 
The resident's private space in the administration's portal

The resident's private space: applications submitted, documents issued and payments made.

What changes in the relationship with residents

Residents submit and receive documents without coming to the counter, and the institution receives complete, validated applications that are already registered — which cuts processing time and counter traffic.

Complete applications first timeValidation, required documents, pre-filled data
Web, mobile and kioskThe same experience on every channel
Payment is made onlineWith automatic confirmation and reconciliation

What you can do

The digital channel through which the institution exposes all its services to residents and companies.

User account

Validation, password recovery, authentication with a digital certificate or through the configured identity services, including national eID schemes.

Individuals and companies

A clear separation between the personal context and that of each company represented, with explicit switching.

Service catalogue

Structured by department and by life event, with conditions, required documents, fees and deadlines.

Wizard forms

With validation, progressive saving, visual status and pre-filling of the applicant's data.

Document upload

Required and optional, with format and size checks.

Location on the map

For services that involve an address or a site.

Online payment

Of taxes and charges, with automatic confirmation and reconciliation.

“My applications”

Real-time status, deadlines, requests for clarification and documents issued.

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  • Electronic signing of the application, or upload of proof of signature, depending on the service
  • Notifications by e-mail, SMS and in the platform on submission and at every change of status
  • Access to publishable registers, announcements, public meetings, open data and IoT indicators
  • Mobile portal and self-service kiosk with adapted interfaces, including submission without authentication at the kiosk
  • Submission without an account for essential services; the account adds application history, notifications and tracking
  • Identity verification at enrolment through video comparison with the identity document
  • Personal dashboard: applications in progress, upcoming deadlines, payments due and documents issued
  • A full log of each user's interactions with the institution
  • Reports on the most used services, submission channels and the completion rate of online applications
  • Dashboard on the volume of online applications, payments made and the level of digital adoption

How it works

A fully digital public service: the resident submits, pays, tracks and receives the answer in the same space.

1

Choose the serviceA clear catalogue, with conditions and documents

2

Complete the applicationPre-filled data and validations

3

Attach and signDocuments and electronic signature

4

PayFees with automatic confirmation

5

TrackReal-time status and clarifications

6

Receive the answerDocument issued digitally, in the account

What you get as standard

The module is not just an interface. It comes configured in its standard version, ready to use from day one.

  • forms
  • workflows
  • registers
  • reference data
  • document templates
  • business rules
  • validations
  • notifications
  • reports
  • dashboards
  • access rights
  • audit

Native integrations

The portal exposes the services of every module, on every channel.

All specialist modules, which expose their services through the portal
The online payment component (national payment gateway or equivalent)
The notifications component and the electronic signature component
The interactive map, for locating applications

Part of the same platform

The citizen portal is not a site separate from the platform: it is the external face of the same workflows, the same records registry and the same documents that the staff use.

See all modules →

How you can start

You do not have to digitise the whole institution at once.

START ONE

The citizen portal is part of the base package, together with the internal portal.

START PRO + CITIZEN PORTAL

Every specialist module added publishes its services in the portal automatically.

Want to see how the Citizen portal would work in your administration?

Request a demo

We walk you through the full journey of an application submitted online, from the service catalogue to the document received in the account.